Shipping Policy

NO SHIPPING FOR MUERTITAS AND LARGE SCULPTURES

I am no longer shipping large sculptures. There was a horrible incident where a large box mailing a Muertita was attacked with either a bat or a pole, and then delivered that way. The piece was crushed and broken inside. I have since rebuilt the piece, but unfortunately all Muertitas MUST BE PICKED UP. I can meet in Southern California in the areas of Ventura County, The Valley, Burbank, or LAX. I have had individuals fly across country and take the specially packed sculpture as a carry-on on the plane. I have also had individuals drive across states for an in-person hand-off. I will hold onto them indefinitely until you can come pick up the piece.

 

FREE SHIPPING FOR MOST "FLAT" ITEMS IN THE USA!

I offer free ground shipping in the USA for all flat mail orders like stickers and prints that are sized at 11”x17” and smaller. 

For headdresses, mailing tubes, and heavily insured pieces the shipping costs will display at checkout.

 

WHEN WILL MY ORDER ARRIVE?   

  • From the day you ordered to the day it arrives, for USA please allow for 5-15 days. Details are explained below.
  • For international, it will depend greatly on your mail carrier you select at checkout, plus 1-4 days processing time on my end.

 

FRIDAY MAILING, AND PROCESSING TIME

I am a small business owner, artist, stay-home mother and homeschool teacher. In addition, some print orders need time to be printed at my local print shop. All orders will be processed within 1-4 business days, then put in the mail at the end of the week. At that time you will receive an email letting you know it was put in the mail. From that point, arrival will depend on the mail carrier. 

For example, if you order something on Monday, I will process/print/pack it during the week. Then I will ship on the Friday of that same week. You will get an email letting you know it shipped. 

If however, you order on a Friday, it may have to ship by the following Friday. 

I am not responsible for lost or stolen packages.

 

RETURNS

I do not offer returns. If you are unhappy with an item, please reach out to me at bringontheart@gmail.com, and I will do my best to fix the situation. Please allow me a few days to respond.